Free shipping

FAQs

Where is my Uniqup?

Our standard delivery parcels take around 2-5 working days to be delivered.. Please note this is a guideline, and we kindly request that you give or take a day or 2 outside of this guideline as actual delivery times can vary depending on the volume of post.

If you believe your parcel is late or lost, please double check the address details that you entered when you placed the order.

If your order details are correct, please contact us and we will do our best to help! 

My Uniqup is faulty, what should I do? 

If your item is faulty, we're so sorry! Please contact us to arrange the next steps. You must inform us if your order has arrived faulty within 7 days of receipt. 

How do I return an unwanted Uniqup? 

We accept returns within 14 days of purchase, please contact us to arrange the next steps.

Where is my refund?

We aim to process refunds within 7 days of  receiving your return. We recommend obtaining proof of postage as we cannot accept responsibility for parcels that go missing on the way back to us.

How can I partner with Uniqup?

We're new and would love to form new relationships! Please contact us if you would like to help us to spread the word, we'd be happy to hear from you!